Privacy Policy

Effective Date: 2nd June 2025

1. Introduction

Welcome to Home Fragrance HQ, a division of the Velderra Group. We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with our website and services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address.
Transaction Data: Payment details when purchasing our products or services.
Technical Data: IP address, browser type, and website usage data via cookies and analytics tools.
Communication Data: Any information you provide when contacting us, such as queries or customer support requests.

3. How We Use Your Information

We use your data for the following purposes:

To process orders and provide services.
To communicate with you, including responding to inquiries and sending marketing updates (if opted in).
To improve our website and services.
To comply with legal obligations, including fraud prevention.

4. Sharing Your Information

We do not sell or rent your data. However, we may share it with:

Payment processors to complete transactions.
Service providers that help operate our website.
Authorities if required by law.
Other companies within the Velderra Group, where necessary, to facilitate business operations and customer service.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy. When no longer needed, we securely delete or anonymize it.

6. Your Rights

As a UK resident, you have rights under the UK GDPR, including:

The right to access and update your data.
The right to request deletion of your data.
The right to object to data processing.
The right to request data portability.

To exercise these rights, contact us at hello@homefragrancehq.com.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences via your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this policy, contact us at:

Home Fragrance HQ – A division of the Velderra Group
Acacia Road
Lymington
Hampshire
SO41 0YG
England
hello@homefragrancehq.com
+44 (0)7900 412680